This study benchmarks the prices of the mobile services offered to residential customers (all prices mentioned are those of 1 October 2023).

In order to help consumers, the BIPT uses the example of five types of users whose needs have been chosen in a varied and differentiated manner.

“Mobile-oriented” profiles

Liesbeth

Liesbeth

Basic mobile

Liesbeth makes little use of her mobile phone.
She is looking for a subscription covering basic monthly needs (60 call minutes and 0.5 GB data).

Mila

Mila

Moderate mobile

Mila wants a mobile subscription allowing her to reasonably do anything without worrying.
She needs at least 120 call minutes and 5 GB data.

Mayssa

Mayssa

 

High mobile

Mayssa uses her smartphone for everything.
She needs 10 GB data and 300 call minutes a month

Bloeme

Bloeme

 

Intensive mobile

Bloeme is an influencer, her smartphone is her work tool.
She needs at least 20 GB data and unlimited calls

Frank

Very intensive mobile

Frank has an insatiable hunger for mobile data and requires a minimum of 50 GB of data for his mobile subscription to meet his needs. There is no requirement for the number of call minutes.

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