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Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Tecteo (previously ALE) against the judgement issued on 11 December 2009 by the Court of Appeal of Liège.
Publications › Dispute -
03/01/2014
Judgement of the Court of Cassation of 3 January 2014 regarding the appeal of Tecteo (previously ALE) against the judgement issued on 11 December 2009 by the Court of Appeal of Liège.
Opinion of 24 December 2013 on the 2012 improvement plan and the 2013 action plan following the customer satisfaction survey for the year 2012
Publications › Opinion -
26/12/2013
According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2012 and issues a favourable opinion on the realisation of the 2012 improvement plan and improvement measures considered for 2013. BIPT notices that the 2012 improvement plan starts to have encouraging effects on customer satisfaction. The satisfaction is considerably better in comparison to 2011, improving from 77 to 82.5%. BIPT encourages bpost to pursue its efforts for improving satisfaction indices related especially to how easy it is to receive registered items, to the waiting period in post offices or to services in the event of loss or damage.
Opinion of 28 February 2013 on the 2011 improvement plan and action plan following the customer satisfaction survey for the year 2011
Publications › Opinion -
26/12/2013
This document contains the BIPT opinion on the bpost report regarding the 2011 improvement programme it launched and the 2012 action plan aiming at improving customer satisfaction. BIPT notices that the 2011 improvement programme did not have the expected effect since general satisfaction decreased in 2011 from 80.5% to 77%, which was the third decrease in a row. Results clearly show that actions taken in 2011 did not have a positive effect on customer satisfaction, nor for private individuals nor for companies. It is therefore of crucial importance for bpost to listen to its clients and to put its service in line with their needs. The 2012 action plan includes concrete measures and initiatives aiming at improving customer satisfaction.
Review of the broadband and broadcasting markets - Qualitative questionnaire
Publications › Survey -
18/12/2013
Review of the broadband and broadcasting markets - Qualitative questionnaire
Decision of 10 december 2013 regarding the review of the BRUO, BROBA and WBA VDSL2 reference offers (BRxx 2012) [Incl. Remapping project]
Publications › Decision -
18/12/2013
Decision of the BIPT Council of 10 december 2013 regarding the review of the BRUO, BROBA and WBA VDSL2 reference offers (BRxx 2012) [Incl. Remapping project]
BIPT Council Decision of 17 December 2013 regarding the analysis of bpost's tariff proposal for full rates per piece for the year 2014
Publications › Decision -
17/12/2013
BIPT Council Decision of 17 December 2013 regarding the analysis of bpost's tariff proposal for full rates per piece for the year 2014
Communication of the BIPT Council of 3 December 2013 on BIPT’s monitoring in 2012 of the postal service providers
Publications › Communication -
14/12/2013
The Act of 21 March 1991 on the reform of some economic public companies tasks BIPT with the publication of a yearly report of the actions it has undertaken in order to verify that postal service providers abide by their obligations. In 2012, the monitoring of compliance with postal regulation was mainly related to following up 26 controls initiated in October 2011 and not finished by 31 December 2011. In 2012, BIPT also opened 11 new files within the context of monitoring. The companies contacted were also asked to fill out a form containing a questionnaire on the obligations imposed by the “postal legislator” to the postal service providers. Three out of eleven of these inspections were finalised by 31 December 2012, which can be explained mainly by the fact that companies take a long time to send back the form to BIPT and often fail to fill it out completely. As shown by the thorough analysis of the files, companies that do not abide by the postal regulation mainly fail to do so with regard to measures relating to complaint handling. The violations observed are often due to a lack of understanding of the postal regulation. As a reminder, companies that do not comply can be subject to a formal notice according to Article 21 of the Act of 17 July 2003 on the status of the regulator of the Belgian postal and telecommunications sectors.
Decisions of 11 December 2013 and 19 February 2016 on the access tariffs to cable networks in the bilingual Brussels-Capital Region
Dossier -
12/12/2013
These decisions concern the wholesale tariffs for access services to cable networks in the bilingual Brussels-Capital Region. Identical decisions were taken simultaneously by the CRC regarding the Dutch-speaking Region, the French-speaking Region and the German-speaking Region.
Common communication of the regulators represented within the CRC of 12 December 2013 regarding the setting of wholesale tariffs for access to cable networks
Publications › Communication -
12/12/2013
Common communication of the regulators represented within the CRC of 12 December 2013 regarding the setting of wholesale tariffs for access to cable networks
Annex to the common communication of the regulators represented within the CRC of 12 December 2013 regarding the setting of wholesale tariffs for access to cable networks
Publications › Other -
12/12/2013
Annex to the common communication of the regulators represented within the CRC of 12 December 2013 regarding the setting of wholesale tariffs for access to cable networks
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