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You should direct your questions according to the nature of the problem you are experiencing.

Currently, there is no designated geographic universal service provider. Connection to a fixed network is generally charged.

Application form to obtain a license for the use of private radio communications stations

For fixed telephony you need a provider for the connection and a provider for the fixed telephony service (calls).

What kind of helpdesk do I need? Where can I find relevant/useful information? Should the connection be available at all times? Beware: providers promise their best effort, but please check the quality announced and verify whether your provider undertakes to repair defects.

It is important that persons with a handicap can be provided with electronic communications equipment adapted to their specific needs. The GARI database includes an overview of mobile apps and equipment (phones, tablets...) that makes electronic communications services more accessible to users with a handicap.

For certain phone or SMS numbers a premium charge applies. These are numbers which give access to information services, games or entertainment services, content of an erotic or sexual nature, and so on.

We talk about international communications when you call (with your fixed or mobile telephone) or send an SMS message from Belgium, to a foreign destination. Beware! Do not confuse international communications with roaming, i.e. the use of your Belgian subscription/prepaid card when travelling abroad. This distinction is important because national tariffs are applicable to roaming in the EU (and Norway, Iceland and Liechtenstein). This is not the case for international communications to EU Member States (and Norway, Iceland and Liechtenstein) the price of which is capped but higher than national tariffs.

In Belgium, it is not allowed for private persons to use or possess jammers.

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