This study benchmarks the prices of the fixed and mobile services offered to residential customers (all prices mentioned are those of 1 September 2022).
In order to help consumers, the BIPT uses the example of ten “households”, ten types of users whose needs have been chosen in a varied and differentiated manner.
“Mobile-oriented” profiles
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Basic mobile Liesbeth makes little use of her mobile phone. |
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Moderate mobile Mila wants a mobile subscription allowing her to reasonably do anything without worrying. |
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High mobile Mayssa uses her smartphone for everything. |
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Intensive mobile Bloeme is an influencer, her smartphone is her work tool. |
“Fixed-oriented” profiles
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Single without mobile Niels is a single dad who needs TV and Internet access. |
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Couple without mobile Anna and Gabrielle’s mobile fees are also covered by their employers. |
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Student with mobiel The telecom priority of this student is to have a cheap fixed and mobile connectivity. |
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Couple with limited needs Nadine and Jonas are not big telecom users. |
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Family with moderate needs This family wants everything: Internet, mobile, TV and fixed telephony. |
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Family with high needs This family absolutely wants Internet access, TV with a decoder and mobile with high usage volumes. |
