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In certain cases it is possible to terminate your contract free of charge.

Are you getting a subscription for a fixed line, a mobile phone, Internet or a bundle including mobile telephony, Internet and television? Or are you buying a prepaid card? In these cases your telecom operator has to provide you with information.

The Bruxelles Royal Yacht Club, located at 1 Chaussée de Vilvorde 1020 Brussels, has been recognised as an approved training centre for the SRC operator certificates. The theoretical and practical training attestations issued by the Bruxelles Royal Yacht Club allow to register to the SRC examination organised by BIPT from the date of entry into force of this decision (i.e. on the day of its publication on BIPT’s website).

You should direct your questions according to the nature of the problem you are experiencing.

Currently, there is no designated geographic universal service provider. Connection to a fixed network is generally charged.

Application form to obtain a license for the use of private radio communications stations

For fixed telephony you need a provider for the connection and a provider for the fixed telephony service (calls).

What kind of helpdesk do I need? Where can I find relevant/useful information? Should the connection be available at all times? Beware: providers promise their best effort, but please check the quality announced and verify whether your provider undertakes to repair defects.

All postal service providers have to meet a number of minimum requirements, such as: compliance with the essential requirements. These are the conditions that are imposed to guarantee matters such as confidentiality of letter post, data protection, environmental protection, etc.; the ban to transport or deliver items carrying external elements clearly contrary to common decency or public order knowingly; implementation of an internal complaints procedure allowing a fair and swift treatment of complaints in a simple, transparent and not too expensive manner; providing information to users and personnel about the appeal procedure before the Office of the Ombudsman for the Postal Sector and appointing a competent person to represent the operator in his relations with the Office of the Ombudsman for the Postal Sector; identifying the persons in charge of the delivery of postal items to the public and ensuring that the postal items, with the exception of newspapers, bear a mark allowing the identification of the service provider that treated this item.

Importing, marketing, owning, possessing or using jammers is forbidden in Belgium. Placing them on the EU market is also forbidden. Speed radar detectors and TETRA detectors are also radio signal receivers. Using, owning, possessing, importing, selling or even advertising speed radar detectors or TETRA detectors is forbidden in Belgium. You can buy and possess a scanner or receiver. However, you can only listen to the frequencies for which you have received the owner’s authorisation or which can be listened to freely.