BIPT publishes the results of the annual survey on how users perceive the situation on the Belgian market of electronic communications.
This survey provides a picture of the knowledge by consumers of the electronic communications market in the first half of 2013.
The results of the survey give among others indications on the telecommunications services used, on the reasons why people choose one or another operator, on customers' satisfaction with the services provided, on the reasons why people decide to change operator, on the reactions in case of problem and on the knowledge and use of the information made available.
This document is not available in your language. However, you can consult it in the following language: (FR, NL)