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Opinion of the BIPT Council of 12 February 2014 on the draft Royal Decree amending the Royal Decree of 7 March 1995 on the establishment and operation of GSM mobile telephone networks and the Royal Decree of 24 October 1997 on the establishment and operation of DCS-1800 mobile networks

The problems regarding 4G services on Apple's iPhone5 triggered this proposal for amendment. The legislator wishes to clarify that equipment meeting the legal obligations may not constitute an impediment to the efficient use of radio spectrum. BIPT seconds this draft.

In 2012 BIPT had an analysis carried out of the universal service in the electronic communications market. Based on that analysis BIPT formulated a proposal regarding the bitrate for functional Internet access and gave an opinion about the price and quality requirements of the universal service. BIPT proposes to set the bitrate for functional Internet access at a minimum of 1 Mbps every day of the year, at all hours of the day, except during a maximum period of one hour a day. The proposal is based on Articles 70, § 1, 2°, c), of the Act of 13 June 2005 on electronic communications and 16, subsection two, of the annex to the Act. The opinion is based on Article 14, § 1, 1° of the Act of 17 January 2003 on the status of the regulator of the Belgian postal and telecommunications sectors. A public consultation was held from 4 December to 20 December 2013.

According to the information it has, BIPT notices that measurements were conducted by bpost in order to determine the level of its customers' satisfaction in 2012 and issues a favourable opinion on the realisation of the 2012 improvement plan and improvement measures considered for 2013.  BIPT notices that the 2012 improvement plan starts to have encouraging effects on customer satisfaction. The satisfaction is considerably better in comparison to 2011, improving from 77 to 82.5%. BIPT encourages bpost to pursue its efforts for improving satisfaction indices related especially to how easy it is to receive registered items, to the waiting period in post offices or to services in the event of loss or damage.

This document contains the BIPT opinion on the bpost report regarding the 2011 improvement programme it launched and the 2012 action plan aiming at improving customer satisfaction.  BIPT notices that the 2011 improvement programme did not have the expected effect since general satisfaction decreased in 2011 from 80.5% to 77%, which was the third decrease in a row.  Results clearly show that actions taken in 2011 did not have a positive effect on customer satisfaction, nor for private individuals nor for companies.  It is therefore of crucial importance for bpost to listen to its clients and to put its service in line with their needs. The 2012 action plan includes concrete measures and initiatives aiming at improving customer satisfaction.

Opinion of the BIPT Council of 31 January 2013 concerning the draft Royal Decree on radio access to the 790-862 MHz frequency band

According to Articles 79, § 2, and 86, § 2, of the Act of 13 June 2005 on electronic communications, laying down that the universal service obligations concerning the directory enquiry services and directories may be lifted in a Royal Decree deliberated in the Council of Ministers, the BIPT Council submitted its opinion to the Minister on 24 May 2013. This opinion according to which the universal service obligations concerning the directory enquiry services and directories may be lifted was adopted after a market analysis, establishing that these services or similar services were largely accessible. The draft opinion was submitted for public consultation from 26 February to 29 March 2013.

Opinion of the BIPT Council of 26 april 2012 on the legislative proposal amending the Act of 13 June 2005 on electronic communications as regards mobile termination rates

Opinion of the BIPT Council of 25 October 2011 on the legislative proposal amending the act of 13 June 2005 on electronic communications in order to combat over-indebtedness resulting from debts related to mobile phone use