Reminder fees and restricted service before the service is stopped


If you have not paid your bill the operator has to warn you before discontinuing the services.

The first written reminder is free of charge. The fees for subsequent written reminders must not exceed 10 euro. Mind you: a text message sent by your operator as a reminder, can also count as a written reminder.

In addition, the operator may charge you penalty interests on the delayed payment. That interest must not exceed the legal interest.

Before completely stopping the service the telephone service operator has to provide a restricted service to you without charging extra fees.

In the context of that restricted service you can still receive calls and call the emergency services.

Instead of this restricted service a mobile operator can turn the subscription into a prepaid card formula.

Before discontinuing the service an operator who offers an Internet service has to continue offering fixed Internet access at upload and download speeds that equal the speed you would be entitled to if your included Internet volume was used up. If no such arrangement has been made, the speed may be reduced to 256 kbps.

To have normal service restored the operator is allowed to ask you a maximum of 30 euro, including VAT.

Mind you: in case of fraud or long-term failure to pay, the operator can stop all services immediately.